FAQ and Troubleshooting

(c)How to Purchase FAQ

1.How long it take to get the download link of the software after payment?

It entirely depends on the payment method you use. If you have placed order online using your credit card, you can download the software immediately just after your purchase transaction is completed when an email with download URL and activation key is sent to you within a few minutes.

2.How can I trust online transaction?

You can trust the online transaction because it uses highly secure payment gateway.

3. What payment method do you accept?

We accept Credit Card, PayPal - USD Only, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card and Invoice.

4.How can I purchase the full version licensed software?

You can purchase the product from our website:

https://www.datadoctor.org

5.Which credit cards I can use?

Currently, we accept all Visa, American Express, MasterCard, Visa Check Card, EuroCard and Discover Card transactions.

6.After placing a purchase order, when I expect the delivery?

You can download the software immediately just after your purchase transaction is completed. You will be send an email with download URL and activation key within a few minutes.

7.How can I give the feedback of the product?

Use the link – Contact Us.

8.How can I make enquiry about the status of the order?

Get supports using Contact Us

(d)Downloading/Installer Issues

1.Is it necessary to uninstall demo version of the software before installing full version licensed software?

You should uninstall the demo software for proper working of the software with good performance.

2.I have lost my download link for pen drive data recovery software. Can you resend it to me?

Please send us your detailed information including your name, order ID and address or email address; we will resend your download URL.

3.How can I activate my product?

The product activation key will be send to you with the software download link through which you can activate the product.

4.The download link you have sent me is not working. What should I do?

Please copy and paste the exact URL in the address bar of your browser. Make sure that download link starts with “http” and ends with “.exe”.

If the download URL link has been expired or has exceed the maximum download limit, please send us your order id, your name and Email address so that we may resend it to you.

5.The downloading link is showing error while installation process?

Please send us your system details including operating system, application installed and so on and Contact Us for further assistance.