FAQ and Troubleshooting

(a)How to Purchase FAQ

1.How can I trust online transaction?

You can trust the online transaction because it uses highly secure electronic payment gateway.

2.What payment method do you accept?

We accept Credit Card, PayPal - USD Only, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card and Invoice.

3.How can I purchase the full version licensed software?

You can buy the product from our website:

https://www.datadoctor.org

4.Which credit cards I can use?

Currently, we accept Visa, American Express, Visa Check Card, EuroCard, MasterCard and Discover Card.

5.After placing a purchase order, when I expect the delivery?

It entirely depends on the payment method or scheme you use. If you have placed order online using your credit card, you can download the software immediately just after your purchase transaction gets completed. You will be receiving an email with download URL and activation key within a few minutes.

6.How can I give the feedback of the product?

Please Contact Us to provide feedback.

7.How can I make enquiry about the status of the order?

You can Contact Us to make all enquiries.

8.I have lost full version of my iPod data recovery Software. Can you help me?

Contact us at support@datadoctor.in

(d)Downloading/Installer Issues

1.Is it necessary to uninstall demo version of the software before installing full version licensed software?

You should uninstall the trial version of the software before loading or installing full version licensed software.

2.I have lost my download link for iPod data recovery software. Can you resend it to me?

Yes sure, please send us your detail including your name, order ID and address/email address; we will resend your download URL.

3.The download link you have sent me is not working. What should I do?

You need to copy and paste the exact URL in the address bar of your browser. Properly ensure that download link starts with “http” and ends with “.exe”.

If the download URL has expired, please send us your order id, your name and Email address so that we may resend it to you.

4.The downloading link is showing error while installation process?

Please check your system setting or send us all system details or else you can Contact Us.

5.I have received nothing. No order number, or e-mail was sent. What to do next?

Check or Spam/Bulk folders also or Contact us for further assistance.